Return Policy

Terms and conditions

The return of the products is accepted according to the terms and conditions mentioned below and are in accordance with the provisions of the O.U.G. 34/2014 regarding the consumers' rights within the contracts concluded with the professionals, as well as for the modification and completion of some normative acts.
The products that are the subject of orders concluded online, can be returned, without invoking any reason within 14 days from the date of their receipt; before the expiration of the withdrawal period, the consumer has the right to withdraw from this contract, without having to justify the withdrawal decision and without incurring other costs than those provided in art.13 paragraph (3) and art.14 of GEO No. 34/2014, within 14 calendar days starting from the day when it enters into physical possession of the product.
In the case of legal entities (they are not consumers) we reserve the right to accept or not the return of the products.
Return costs are borne by the consumer. We recommend that you keep the original packaging to protect the integrity of the products.
The returned product must be in the same condition in which it was delivered;
The consumer is responsible only for the decrease in the value of the products resulting from their handling, different from what is necessary to determine their nature, characteristics and functioning, according to art. 14, para. 3 of GEO 34/2014.
The seller will reimburse the value of the product within a maximum of 14 (fourteen) calendar days from the date of written information by the Consumer on his decision to withdraw from the contract. The seller may postpone the refund of the value of the product until the product is sold, if the seller has not offered to recover the product himself. legal.

Exceptions:

The exceptions regarding the right of return (their return is not accepted) are listed as an example, without limiting ourselves to the following (according to art. 16 GEO 34/2014):
1. The supply of sealed products which cannot be returned for health reasons or from hygiene reasons and which have been unsealed by the consumer (eg slimming belt, sauna suit, etc.)
2. Products ordered online or by phone that have been picked up from the office, do not benefit from a return (they have the possibility to be checked and their functionality to be tested at the reception).
3. In cases where the returned products are damaged or incomplete, show signs of wear, scratches, bumps, electric shocks, missing accessories, missing warranty certificates, we reserve the right to withhold a sum of the value of the product (value with VAT), the amount which will be communicated after the assessment of the damages caused.
4. We also reserve the right to refuse to accept returns in the event of abuse (repeated returns).
Please check the physical integrity of the parcels when you receive them from the courier company in the presence of the courier and request a report of damage if the products show signs of damage. Any subsequent complaint will not be considered.
 
Return data

The return will be made according to the data below:
SC DHS BIKE PARTS SRL
DEVA, STR SANTUHALM NR 35A
Working hours: Monday - Friday 08 - 16
Returns can only be made after completion of the Return Form: