FAQ

How do I make an order?
Through www.dhsbikeparts.com you can order online the products you want, without going to a physical store. Each product you wish to buy must be added to the shopping basket. Besides each product there is an “Add to shopping basket” button which will add the selected product to the shopping basket.

What is the advantage of an online order?
The orders can be launched anytime, and are being processed in chronological order. Product reservation is done automatically, if their status is “In stock”.

Can I order by phone?
Yes, you can. For the accuracy of transmitted data, we recommend the online order instead, yet if you prefer the phone order you can call us at: ............................. , from Monday to Friday, between 08 and 17 hours.

What is the minimal value of an order?
There is no minimal value of an order.

Is there a price difference between a regular customer and a B2B customer?
Yes it is, please write to us at office@dhsbikeparts.com to receive the company offer.

Are the prices VAT-included?
If you do not provide us with a valid VAT number from your country ( you can check your VAT status here: https://ec.europa.eu/taxation_customs/vies/ ), we will add the Romanian VAT percent to your oreder, which is 19%.

How do I check if the product is eligible for return?
A product is eligible for return if it is in the same state it was delivered (does not have scratches, deteriorations, missing accessories, or incomplete package).

How do I find out if the product was repaired?
The moment the product is repaired, you will be contacted by one of our colleagues from the service department.

How can I cancel or modify an active order?
An active order can be canceled or modified by phone, calling the following number: ..................................